FAQs
General
Folláin is the Irish for wholesome and for us that means natural food, free from nasties, just good food, pure and simple.
All our Jams, Marmalades and Relishes are gluten free.
Yes, all our Jams, Marmalades and Relishes are suitable for Vegetarians and Vegans.
Our Nothing But Fruit range of Preserves are made with unsweetened grape juice meaning that each pot is nothing but fruit!
Unsweetened grape juice is derived from whole grapes.
Yes, once opened your jam, relish, marmalade and chutney should be kept in the fridge.
Our packaging is fully recyclable, and reusable! We love seeing each jar’s destiny, where they finish up when all the delicious contents are gone! Show us how you reuse yours!
Our packaging is fully recyclable and reusable! We love seeing each jar’s destiny, where they finish up when all the jam’s gone! Show us how you reuse yours! Check out some uses people have found for our jars here.
Right here! But to see everywhere else, look here Where to Buy where you can search by store type and your location.
The floral lids are based on a pattern from our grandmother’s apron and seeing that design today, on each pot, reminds us of home, the smell of baking and the sounds of the kitchen where we grew up. Some designs, much like those memories, are timeless.
Whether Jam, Relish or Marmalade, preserves are all about capturing time! We preserve the bounties of one season to be enjoyed in the next! Everything we do is a part of nature and we want to help preserve the natural environment as best we can. Over the past few years, we have planted over 5000 trees and given away over 100,000 seeds. This is only a small part of our commitment to creating a wholesome environment and we have so much more to do!
Yes, Folláin are gold members (for the second year running) of Origin Green, Irelands only national food and drink sustainability programme. This allows us to set and achieve measurable sustainability targets which ensures good practices in the protection of our environment and our communities.
Ordering
Currently, you can buy boxes of 4 or 6 but if you would prefer to buy individual pots check out all of these places stockists.
What a lovely idea! Yes, of course you can. Just enter an alternative delivery address to your billing address.
What a nice idea! Of course you can. Just add a short note when you order and we’ll write it out on one of our postcards.
Shipping and Delivery
We use An Post and UPS to ship all of our gifts.
Standard shipping:
Ireland: 1-2 days from the day of dispatch
Europe: 1-5 days from the day of dispatch
Rest of the world: 14 days from the day of dispatch
€7 Ireland (ROI)
€15 UK, NI & Continental Europe
€20 Scandinavia and Eastern Europe
€30 Rest of Europe
€50 per Box USA
€50.00 Rest of World
Note: If you are ordering from outside the European Union (EU) you may have to pay Customs Charges (Customs Duty, Excise Duty, VAT).
Ireland: 1-2 days from the day of dispatch
Europe: 1-5 days from the day of dispatch
Rest of the World: 14 days from the day of dispatch
- Delivery delays can result from factors such as weather incidents, customs or backlogs.
PLEASE NOTE: Processing and dispatch times can vary during busy holiday periods and can take from 3 to 7 working days to be dispatched.
Delivery times from day of dispatch can vary during high postal volumes during the holiday periods.
We will ship your order to you as fast as we possibly can.
We dispatch Monday to Thursday using UPS Worldwide who will get your order to you swiftly and safely.
Note: Any order placed after midday on Thursday will not be shipped until the following Monday.
If orders are placed before 10 AM between Monday to Thursday, your order will be shipped the same day
Any orders placed after this time between Monday to Wednesday will be shipped the following day.
Note: Items are not shipped on weekends, bank holidays or public holidays.
Once your order is dispatched a tracking number will be sent to your email with a link to track your shipment.
We accept Mastercard, Visa and American Express.
Return and Refund Policy
We want you to be completely happy with your order, if you feel that you are not 100% satisfied, your purchase hasn’t met your
expectations or you have just changed your mind, we are happy to help you return your items.
To be eligible for the return, your order must be unused and undamaged and in the same condition as you received it.
You must provide proof of purchase.
We will refund your entire order less the cost of shipping.
We will send you shipping labels for the return of the goods to us.
We just need you to give us a few details, name, phone number, order number, picture of your order and we will do the rest.
When we receive the returned items we will issue a refund for your order, depending on your card issuers policies this can take from 5 to 10 working days.
We will answer your query within 24 hours so rest assured we won’t leave you hanging!
Our returns procedure is easy, just follow this link Order Queries and we’ll show you how!
In the event that you receive your goods and they are not what you ordered we can arrange for an exchange of goods or a refund for your order.
It’s easy just follow our Order Queries link and we will help sort this out.
We do our very best to ensure that your order is packed well to avoid any such breakages, however, sometimes things can get damaged along the way, if they do, don’t worry we’re here to help.
For us to replace broken or damaged goods we need some information from you.
Tell us what happened here in Order Queries and we can arrange a replacement.